Reference

Privacy Policy for idn189 Players

Your account information, payment details and gameplay history are protected under our privacy framework.

Data encryption on account loginPayment info secured during depositAccount access logs tracked daily
Explore the Lobby Read FAQ
idn189 Privacy Policy for idn189 Players
REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Support Open an account and message our support team from the lobby between 08:00 and 23:00 WIB daily. Ask about data access, correction or removal requests directly in the chat window.
Email Privacy Requests Send a formal data access or privacy complaint to [email protected] with your account email and player ID. We respond within five business days with confirmation of your request status.
Account Settings Log in to your account, navigate to Account > Privacy Settings and update your contact preferences, cookie consent, and data sharing options directly. Changes take effect within one hour.
SECURITY & YOUR RIGHTS

How We Protect Privacy on idn189

Account Security

Your login credentials are hashed with SHA-256 encryption. Two-factor authentication is available in Account > Security. Withdrawals require email verification to prevent unauthorised access to your balance.

Payment Data Protection

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store full card numbers or wallet PINs. Payment partners sign our data protection agreement and audit annually.

Cookie Management

Session cookies track your lobby activity and game preferences. Analytical cookies measure site performance. You can disable non-essential cookies in your browser settings; essential ones cannot be turned off.

Data Retention

Account data is kept while your account is active. After closure, personal records are retained for seven years where local law permits, then securely deleted. Withdrawals and deposits are logged in our compliance archive.

Your Rights & Requests

You can request access to your data, ask us to correct inaccurate information, or request deletion where local law permits. Contact [email protected] with your player ID and specific request type. We process requests within ten business days.

Third-Party Sharing

We share account and payment data only with payment processors (DANA, OVO, GoPay, QRIS partners), fraud-detection services, and legal authorities when required by law. No data is sold to marketing or advertising partners.

Privacy and Data Questions Answered

We collect your full name, email address, phone number, date of birth, and payment method (DANA, OVO, GoPay or QRIS account details). We also record your IP address, device type, and browser information when you log in. This data is used to verify your identity and process deposits and withdrawals securely.

Personal account data is retained for seven years after account closure where local law permits, then permanently deleted. Transaction records for DANA, OVO, GoPay and QRIS deposits are kept in our compliance archive for tax and regulatory purposes. You can request early deletion by emailing [email protected] with your player ID.

No. We do not sell your personal data to third parties for marketing, advertising or any other commercial purpose. Your data is shared only with payment processors required to complete your deposits and withdrawals, and with authorities when legally required. All partners sign our privacy agreement.

Deposits are encrypted using TLS 1.2 protocol from your device to our server. We never store your full wallet credentials or PIN. Payment partners handle authentication; we receive only a transaction reference and confirmation. All payment data is encrypted at rest on secure servers in Indonesia.

We use session cookies to track your login and game preferences, and analytical cookies to measure lobby performance. Essential cookies cannot be disabled as they keep your account secure. You can disable analytical and marketing cookies in your browser settings. Our Privacy Settings page also lets you manage cookie consent directly.

Log in to your account and go to Account > Privacy Settings to download your data in one step, or email [email protected] with your player ID and 'Data Access Request' in the subject line. We respond within ten business days. Deletion requests depend on local law and your account status; contact support to confirm eligibility.

Yes, we record your bet history, session duration, game titles played, and win/loss records to personalise your experience and detect fraud. This data is never shared with third parties or used for marketing purposes. Players in Bandung, Medan and other regions can view their gameplay history in Account > Game History at any time.

Related Pages

idn189 Indonesia idn189 Login FAQ Register About Us